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Return & Exchange

Pentishop will be happy to honor any valid warranty claims, provided that a claim is made within 15 days of receipt of the items.
Customers will have to prepay the return shipping, however we will reimburse you upon successful warranty claim.

In case of product return for replacement, the Company assumes the shipping costs of the replaced product only. The user / customer must return the product in question to the Company, intact, in its original packaging, at the expense of return costs

When returning items for a warranty claim, you can expect Pentishop to process the warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the option:
(a) a refund on your payment method
(b) a refund on store credit
(c) a replacement item shipped to you (if stock is available)